PropertyProof

Support

Help with the PropertyProof iOS app

Where is my data stored?

On your device. PropertyProof has no accounts and no servers, and works completely offline. Nobody but you — not even us — can see your inspections, photos, or reports.

What happens if I get a new phone?

PropertyProof’s data is included in your encrypted device backup, so restoring a new iPhone from an iCloud or computer backup brings your properties, photos, and reports with it. If you have excluded PropertyProof from iCloud Backup in your device settings, it will not be carried over — so export any report you cannot afford to lose.

Can I recover something I deleted?

No. Because your data never leaves your device, there is no copy for us to restore. Deleting a photo, or using “Delete all local data” in Settings, is permanent.

The camera, photo library, microphone, or location isn’t working

Each of these needs your permission. Open the iOS Settings app, find PropertyProof, and check the relevant switch. The app’s Settings → Permissions screen shows the current status of each one. Every permission is optional — declining one only disables that feature.

Does dictation send my voice anywhere?

No. Dictation is transcribed on your device, no audio recording is kept, and nothing is uploaded.

How do I get a report out of the app?

Open the inspection, choose Review & create report, and generate the PDF. From there you can preview it, share it through the iOS share sheet, save it to Files, or print it.

Do I need to pay or sign up?

No. This version is free, with no account, no subscription, and no in-app purchases.

Reporting a problem

If something is broken, email us with:

• your device model and iOS version;
• the app version and build, from Settings → About;
• what you were doing when it happened, and what you expected instead.

Please do not send inspection photos or tenant details unless we specifically ask, and never send anything you are not entitled to share.